Privacy Policy

1. Introduction

Anna 99 Careers ("we," "our," or "us") is a professional resume and CV writing service operated from Jamnagar, Gujarat, India. We are committed to protecting the privacy and security of the personal information you share with us. This Privacy Policy explains in detail how we collect, use, store, protect, and share your information when you use our website (anna99careers.site) and our services.

By using our website or engaging our services, you consent to the practices described in this policy. If you do not agree with any part of this policy, please do not use our website or services.

This policy is compliant with the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and the Digital Personal Data Protection (DPDP) Act, 2023 of India.

2. Information We Collect

We collect the following categories of information:

2.1 Information You Provide Directly

When you use our services, fill out forms, or communicate with us, you may provide:

• Personal identification: Full name, email address, phone number, city/state of residence
• Career information: Current and past job titles, employer names, work experience details, education history, skills, certifications, career objectives, and target roles
• Resume content: Your existing resume or CV document, cover letters, LinkedIn profile text
• Communication records: Emails, WhatsApp messages, phone call notes, and any other correspondence with our team
• Payment information: UPI ID, bank account details (for bank transfers), transaction reference numbers. We do not store credit/debit card numbers.
• Feedback: Reviews, revision requests, satisfaction ratings

2.2 Information Collected Automatically

When you visit our website, we may automatically collect:

• Device information: Browser type and version, operating system, device type (mobile/desktop/tablet)
• Usage data: Pages visited, time spent on each page, links clicked, referring website URL
• Network information: IP address, approximate geographic location (city/state level only)
• Cookie data: Session cookies, preference cookies (see our Cookie Policy for details)

2.3 Information from Third Parties

We may receive information about you from:

• Payment processors: Transaction confirmation and payment status
• Referral sources: If someone referred you to us, we may receive your name and contact information from the referring party

3. How We Use Your Information

We use the information we collect for the following purposes:

Purpose	Information Used	Legal Basis
Writing your resume, cover letter, or LinkedIn profile	Career information, resume content, personal identification	Service delivery (contractual obligation)
Communicating with you about your order	Name, email, phone number	Service delivery
Processing payments	Payment information, transaction details	Contractual obligation
Sending order updates and delivery notifications	Email, phone number	Service delivery
Responding to inquiries and support requests	Contact information, communication records	Legitimate interest
Improving our website and services	Usage data, device information, feedback	Legitimate interest
Complying with legal obligations	All categories as required	Legal compliance

4. Career Information — Special Handling

We understand that the career information you share with us is sensitive and personal. Your work history, salary expectations, career goals, and job search status are private matters. We handle this information with extra care:

• Your career information is accessed only by the writer assigned to your project
• We never share your career details with recruiters, employers, or job portals without your explicit consent
• Your resume content is never used as a template or sample for other clients
• We do not sell, rent, or trade your career information to any third party
• After project completion, your career information is retained only for the purpose of future revisions or re-orders

5. Data Sharing

We do not sell your personal information. We may share your information only in the following limited circumstances:

• With our writing team: Your assigned writer will have access to your career information to write your resume. Writers are bound by confidentiality agreements.
• With payment processors: To process your payment securely. We use trusted Indian payment gateways.
• With legal authorities: If required by law, court order, or government regulation.
• With your consent: If you explicitly ask us to share your information with a specific party.

We do not share your information with marketing companies, data brokers, recruiters, employers, or any other third parties for commercial purposes.

6. Data Retention

We retain your information for the following periods:

Data Type	Retention Period	Reason
Resume content and career details	12 months after project completion	To support revision requests and re-orders
Contact information	24 months after last interaction	To provide ongoing support and service updates
Payment records	7 years	Tax and accounting compliance (Indian law)
Communication records	12 months after project completion	Quality assurance and dispute resolution
Website usage data	6 months	Analytics and website improvement

After the retention period, data is permanently deleted from our systems. You can request earlier deletion at any time (see Section 8).

7. Data Security

We implement the following security measures to protect your information:

• SSL/TLS encryption on our website (HTTPS) for all data transmission
• Secure file storage with access controls
• Writer access limited to assigned projects only
• Regular security reviews of our systems and processes
• Confidentiality agreements with all team members
• Secure deletion of data after retention periods expire

While we take reasonable measures to protect your data, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security but we commit to industry-standard practices.

8. Your Rights

Under Indian data protection law and our commitment to transparency, you have the following rights:

• Right to Access: You can request a copy of all personal information we hold about you.
• Right to Correction: You can request correction of any inaccurate or incomplete information.
• Right to Deletion: You can request deletion of your personal information, subject to legal retention requirements.
• Right to Withdraw Consent: You can withdraw your consent for data processing at any time. This may affect our ability to deliver ongoing services.
• Right to Grievance Redressal: You can raise a complaint about our data practices (see Section 12).

To exercise any of these rights, contact us at info@anna99careers.site or +91 7555780221. We will respond within 30 days.

9. Cookies

Our website uses cookies to improve your browsing experience. For detailed information about the types of cookies we use, how they work, and how to manage them, please see our separate Cookie Policy.

10. Children's Privacy

Our services are designed for individuals aged 18 and above who are seeking employment or career advancement. We do not knowingly collect personal information from children under 18. If we become aware that we have collected information from a minor, we will delete it promptly.

11. International Data

Our services are primarily offered to individuals in India. If you are accessing our website from outside India, please be aware that your information will be transferred to and processed in India. By using our services, you consent to this transfer.

12. Grievance Officer

In accordance with the Information Technology Act, 2000 and the DPDP Act, 2023, the following person is designated as our Grievance Officer:

13. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make changes, we will update the "Last updated" date at the top of this page. We encourage you to review this policy periodically. Continued use of our website or services after changes constitutes acceptance of the updated policy.

14. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

• Email: info@anna99careers.site
• Phone: +91 7555780221
• Address: Indraprasth Complex, 521, 5th Floor, Pancheshwar Tower Rd, Jamnagar, Gujarat 361001, India