Refund & Cancellation Policy

1. Overview

At Anna 99 Careers, we want you to be satisfied with our services. This Refund & Cancellation Policy explains when and how you can cancel an order and request a refund. We've designed this policy to be fair to both our clients and our writing team.

2. Cancellation & Refund Stages

Refund eligibility depends on the stage of your order at the time of cancellation:

Stage	Description	Refund
Before work begins	Payment received but writer has not started research or writing	100% refund
After consultation, before draft	Consultation call completed but first draft not yet delivered	50% refund
After first draft delivered	First draft has been sent to you for review	No refund (revisions available)
After final delivery	Final revised document has been delivered	No refund

3. How to Request a Cancellation or Refund

To cancel your order or request a refund:

1. Email us at info@anna99careers.site with the subject line "Cancellation Request" or "Refund Request."
2. Include your full name, order date, service purchased, and reason for cancellation.
3. You can also call or WhatsApp us at +91 7555780221 during business hours.

We will acknowledge your request within 24 hours and process it within 3 business days.

4. Refund Processing

• Approved refunds are processed within 5–7 business days.
• Refunds are issued to the original payment method (UPI, bank account).
• Bank processing times may add 2–3 additional business days.
• You will receive an email confirmation when the refund is processed.

5. Non-Refundable Services

• Resume Review & Feedback (₹499): Non-refundable once the written review has been delivered, as the service is fully consumed at that point.
• Express Add-on (+₹999): Non-refundable once the express queue has been activated, as resources are immediately allocated.

6. Quality Concerns

If you are unsatisfied with the quality of the first draft, we encourage you to use your included revision rounds before requesting a cancellation. Our writers are committed to getting it right. Most quality concerns are resolved through the revision process.

If after using all included revision rounds you are still unsatisfied, contact us to discuss options. We will review the situation on a case-by-case basis and may offer:

• Additional revision rounds at no extra cost
• Assignment to a different writer
• Partial credit toward a future service

7. Delayed Delivery

If we fail to deliver the first draft within the promised turnaround time (excluding delays caused by incomplete information from you), you are entitled to:

• Free express upgrade on your current order
• 10% discount on your next order
• Full cancellation and refund if the delay exceeds 5 business days beyond the promised date

8. Disputes

If you disagree with our refund decision, you can escalate the matter by emailing info@anna99careers.site with the subject "Refund Dispute." A senior team member will review your case within 5 business days and provide a final decision.

9. Changes to This Policy

We may update this policy from time to time. Changes will be posted on this page. Existing orders are governed by the policy in effect at the time of order placement.

10. Contact

For refund or cancellation inquiries:

• Email: info@anna99careers.site
• Phone/WhatsApp: +91 7555780221
• Hours: Monday–Saturday, 10 AM – 7 PM IST